Hospitality Coordinator for Evoke Intensives
Role
The Hospitality Coordinator is at the forefront of the participants' customer service experience. The Hospitality Coordinator provides participants with above-and-beyond service to ensure that their experience is welcoming. This hybrid hospitality role wears many hats such as Guest Relations Officer, In House Chef, Housekeeping, and Concierge.
Responsibilities
- Greet participants upon arrival in a warm and friendly manner
- Make guest feel welcome and anticipate needs before they arise
- Assign rooms and escort participants to accommodations; assist with luggage
- Conduct meal planning and shopping
- Prepare meals for participants and staff
- Take an active role in ensuring facility is properly maintained and appropriately used
- Enforce program rules and regulations such as quiet time
- Ensure Program Director and Clinical Director are kept aware of relevant feedback from participants
- Respond in a courteous manner to participant complaints and concerns
- Schedule participant activities such as massage, yoga, or hiking
- Keep common spaces neat, orderly, and stocked with supplies
- Clean facility thoroughly after guest departure; including vacuuming, mopping, laundry, and trash
- Remain within budget and observe budgeting practices
- Run off-site errands such as shopping
Qualifications
These qualifications include adhering to Evoke’s expectations, as well as local, state and federal requirements. Additional requirements may apply.
- High School degree required
- Two years experience in a customer-focused industry required
- Ability to pass a background check (BCI)
- Current CPR and Food Handlers Permit within 30 days of hire
- A driver's license and reliable transportation
- Consistent and reliable with a strong work ethic
- Commitment to delivering a high level of customer service
- Calm, efficient, and organized with a great attention to detail
- Ability to multi-talk and problem solve while maintaining a positive attitude
- Professional manner with an emphasis on hospitality and guest service
- A love of people and the ability to connect with others with different backgrounds
Pay Range: Base pay starts at $18.00/hr DOE
Hours: This position is Part Time, working 1 program a month on average